Privacy Policy

Who we are

Sentinel is operated by Farooq Durrani, trading as Sentinel, Gulberg Greens, Islamabad, Pakistan (“Sentinel”, “we”, “us”). This policy explains how we handle personal data when you visit this website, contact us, or use our products: Sentinel, Vesper, Sentinel Watch, Ember, or software we build for you.

Our two roles

For our website and our business contacts, we decide how personal data is used (we are the controller).
For the data our customers put into Sentinel, such as their customers' feedback, chats, phone numbers, orders and camera alerts, we act on our customer’s instructions (we are the processor). The restaurant, café or QSR brand is responsible for telling its own customers how their data is used.

What we collect

When you contact us: the details you choose to send on WhatsApp or by email, such as your name, brand, number of branches and city.
When you use Sentinel: account details for your team (names, roles, work email or phone), and activity needed to run the service, such as actions taken and messages sent in team chat.
Data processed for our customers: feedback and complaints, ratings, chat messages and voice notes sent to Vesper, orders and delivery details in Ember, alerts and snapshots from Sentinel Watch, contact details the end customer provided, and public social posts that mention the brand.
Technical data: basic logs such as IP address, device and browser type, used for security and to keep the service working.

How we use it

To reply to you and arrange demos.
To provide, secure and improve our products.
To detect abuse and spam.
To meet legal obligations.

We do not sell personal data. We process personal data to provide the service our customers have contracted for, for our legitimate interest in replying to enquiries and keeping the service secure, and where the law requires it.

We use service providers to run our products, for example hosting, messaging and email providers. They process data only on our instructions. These include Cloudflare (hosting and email routing), Meta WhatsApp Business Platform (messaging), Google (email) and AI model providers that process chat messages for Vesper. We may disclose data where the law requires it.

How long we keep it

We keep data only as long as needed for the purposes above, or as agreed with our customers. Contact enquiries are kept for 24 months. Customer data is kept for the contract term plus 30 days.

Security

Data is encrypted in transit, access is limited by role, and sign-in is protected.

Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal data, or to object to some uses. If your data is in one of our products because you ordered from, chatted with or gave feedback to a business, please contact that business first; we will help them respond.

Cookies

This website does not use advertising or tracking cookies. It loads fonts and scripts from third-party content networks, which may log your IP address.

Changes

We may update this policy. The date at the top shows when it last changed.

Contact

Questions about privacy: hello@sentinelcx.app, or WhatsApp +92 339 2116663.